Saas Subscription Services Agreement

Many SaaS applications have this kind of legal agreement, but still call it “general terms” or “conditions of use.” SLAs are often used for B2B services, but rarely for B2C services. Whether you name the “SaaS Agreement,” “Terms of Use” or “Conditions of Use,” legal agreements for using your SaaS application are important. Soffront provides customer relationship management services and online and on-site marketing. Its termination clause in its SaaS contract document is fairly general, as failure to comply with the terms of the agreement will result in termination. 1.5. “Customer Order” is an order placed through our online store on the website, WebPanel, email or prepared payment order link that will be sent to you by one of our agents and will determine the extent and price of the subscription fees associated with the services offered under this Contract. In addition to the SaaS application`s availability obligations, the vendor often ensures that the software delivers significant performance or on all essential aspects. This goes against existing documents or specifications. There is no time limit if the customer is paid for an annual subscription. Corrective measures may be limited and limited to termination of the contract if the benefit does not comply with the warranty terms and the seller is unable to correct them. At least expect a refund for the unused subscription period. Structure: Does your document create a single contract with each client or can there be multiple contracts? In the case of a single contract, can different elements of the services be terminated independently of each other? For most SaaS applications, you need to design your agreement so that the license applies to services, not software.

However, if you operate a small service provider that sells to corporate clients, you know that even if a corporate customer`s purchasing team is interested in purchasing a standard product, their legal team may not be willing to accept standard documents. You will pay particular attention to the provisions of your terms of liability. 2.3. In return for the services, unless the customer`s order is otherwise arranged, the Customer must pay these subscription fees in a timely manner and subject to the payment plan set out in the customer`s order (the “subscription fee”).